What to know when ordering from us

Payment Methods

When making an online purchase with us, rest assure that all payments are made securely. We currently accept the following payment methods : Paypal, Credit Card (Visa, Mastercard and American Express) and direct bank transfer.

Refund and Returns

If you are not satisfied with your recent purchase made through our website or wanting to return an item: We will only accept returns of items that are brand new and have not been opened. When returning an item, it is the buyer’s responsibility and duty to cover all shipping costs when shipping the item back to us. If the return happens to be damaged or altered from its original state, we will not be able to process any refunds. If the item has been returned without any damages, we will process the refund of the original transaction within 10 – 15 days. For orders that are $150 and above, a 15% restocking fee will be applied which will be deducted from the total amount refunded.

Items that are defective, or are damaged during the warranty period will be dealt with on a case by case basis. Please call the store with your issues and concerns.

Product Pricing

Ingredients : Ingredient product prices are subject to change. In-store pricing for ingredients will be the price that is honoured.

Shipping

We at Barb’s Kitchen Centre care for the safe arrival of your purchased items by packing your orders tight and securely to avoid any damages. All shipments are processed through Canada Post. Approximately 5-10 business days are needed when shipping in Canada and 1 ~ 2 weeks when shipping to the United States depending on the order size of the shipment. When shipping internationally from Canada, we hold no responsibility for any incurred fees that may occur when passing through customs.